Hotel Service Manager – Lasseters Hotel Casino | Alice Springs, NTEmployer: IRIS Capital – Lasseters Casino Operations Pty LtdPosition Type: Full-TimeSalary: $73,865 – $85,000 (depending on experience and skill set)Location: Alice Springs, NTLasseters Hotel Casino is seeking a motivated and service-driven Hotel Service Manager to oversee daily hotel operations, including Front Office, Housekeeping, Concierge, and Guest Services. This role ensures exceptional guest experiences, smooth departmental coordination, and high service standards across the hotel.About the RoleSupport and coordinate guest service operations across hotel departmentsEnsure rooms and public areas meet brand cleanliness and presentation standardsSupervise and support frontline staff during daily operationsHandle guest enquiries, feedback, and service recovery professionallyLiaise with Housekeeping, Maintenance, and Front Office to ensure seamless serviceUphold safety, hygiene, and hotel proceduresWhat We’re Looking ForExperience in hotel operations or guest servicesStrong customer service and communication skillsAbility to supervise and support staffOrganised, reliable, and able to work in a fast-paced environmentProfessional presentation and strong attention to detailQualification RequirementsAQF Certificate II or III in Hospitality or Hotel Operations OR1 year of relevant experience, OR3 years of experience in lieu of formal qualificationsWe Offer You25% discount on food and beverages across Lasseters operationsDiscounted Health Club membership and Day Spa treatmentsIHG Employee Benefits ProgramMeals provided while on eligible shiftsUniforms provided and launderedTraining, professional development, and career progression pathwaysStaff and family social eventsApply NowJoin our Lasseters Hotel and Casino team and help deliver exceptional guest experiences in the heart of Central Australia. AUD Australia - NT Alice Springs & Central Australia Alice Springs 0870

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Hotel Service Manager

Hotel Service Manager – Lasseters Hotel Casino | Alice Springs, NT

Employer: IRIS Capital – Lasseters Casino Operations Pty Ltd
Position Type: Full-Time
Salary: $73,865 – $85,000 (depending on experience and skill set)
Location: Alice Springs, NT

Lasseters Hotel Casino is seeking a motivated and service-driven Hotel Service Manager to oversee daily hotel operations, including Front Office, Housekeeping, Concierge, and Guest Services. This role ensures exceptional guest experiences, smooth departmental coordination, and high service standards across the hotel.

About the Role

• Support and coordinate guest service operations across hotel departments

• Ensure rooms and public areas meet brand cleanliness and presentation standards

• Supervise and support frontline staff during daily operations

• Handle guest enquiries, feedback, and service recovery professionally

• Liaise with Housekeeping, Maintenance, and Front Office to ensure seamless service

• Uphold safety, hygiene, and hotel procedures

What We’re Looking For

• Experience in hotel operations or guest services

• Strong customer service and communication skills

• Ability to supervise and support staff

• Organised, reliable, and able to work in a fast-paced environment

• Professional presentation and strong attention to detail

Qualification Requirements

• AQF Certificate II or III in Hospitality or Hotel Operations OR

• 1 year of relevant experience, OR

• 3 years of experience in lieu of formal qualifications

We Offer You

• 25% discount on food and beverages across Lasseters operations
• Discounted Health Club membership and Day Spa treatments
• IHG Employee Benefits Program
• Meals provided while on eligible shifts
• Uniforms provided and laundered
• Training, professional development, and career progression pathways
• Staff and family social events

Apply Now

Join our Lasseters Hotel and Casino team and help deliver exceptional guest experiences in the heart of Central Australia.

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